Chicon 2000

Hyatt Regency Chicago

Rev. 24-Aug-2000
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Your Attention Please: If you found this page using a search engine, you're probably in the wrong place and should go to the official Hyatt Regency Chicago home page [www]. You can't make any reservations from here, or even reach any Hyatt employee at all. This page has information compiled by and intended for members of Chicon 2000, the 58th World Science Fiction Convention.

One-Stop Chicago,

The Hyatt has Sold Out.

See also:

Our headquarters hotel, the Hyatt Regency Chicago, has hosted two previous Worldcons and is enthusiastically waiting to welcome a third. And with 2000 sleeping rooms and 210,000 square feet of function rooms and exhibit halls, you never have to go out into the sun or rain unless you want to. The Hyatt Regency Chicago recently completed a multi-million dollar renovation of the rooms and elevators in the hotel.

Hyatt Regency Chicago
151 E. Wacker Drive, Chicago IL 60601
312-565-1234, sales fax: 312-565-2966


Chicon Activities in this hotel

Other Information

Here is some basic information about our main hotel: The Hyatt Regency Chicago.

Other Hyatt Regency Chicago pages

Some excerpts from the Hyatt Regency Chicago Information Guide

Business Center

The Business Center is conveniently located on the concourse level of Columbus Plaza in the East Tower of the hotel. The following services are available. Please contact the Business Center for current pricing information, 312-616-6888.


Hyatt Regency Chicago's check-in time is 3:00 p.m. Room assignments prior to that time are based on availability.


Check-out time is 12:00 noon. Several options are available when checking out:

Video check-out: This option is available on the guest room television. Simply follow the on-screen instruction and pick up a receipt at the Gold Passport Desk.

Express check-out: The guest receives a passport on arrival, simply fills out the back and drops it in the box at the Front Desk upon departure. A receipt will be sent via mail.

*123 check-out: Dial *123 on the in-room telephone and follow the instructions on the voicemail system.

Charges will be assessed to guests who check out before their scheduled day of departure or check out after 12:00 noon.


Our concierge staff serves as a liaison between guests and our hotel. They provide internal public relations and overall guest service. They are capable of assisting with everything from dinner reservations, to providing referrals for baby-sitting services, arranging local tours, placing a local or long distance floral order and providing directions.

Please do not hesitate to stop by the concierge desk. It is located in the East Tower on Level 2, or call extension 7745.


The number to call for emergencies is 2000. This may be called from any house phone in the hotel.

Film Developing

Photo Hut, a convenient one-hour photo center, is located in One Illinois Center. Photo Hut offers a wide variety of services, including developing, enlargements and reprints. If you have any questions, please call 312-280-2232.

Monday through Friday 8:00 a.m. - 6:00 p.m. [Note: we don't know about their Labor Day hours. -hazel]
Saturday - Closed
Sunday Closed


We currently recommend Kehoe Designs, 222 W. Ontario, (312) 664-6474. Please contact the Concierge Department for further suggestions.

Hours of Operation

The following is a list of department hours of operation for your reference:

Concierge 6:30 a.m. - 10:00 p.m. Laundry 7:00 a.m. - 6:00 p.m. Room Reservations 7:30 a.m. - 5:30 p.m. (M-F) Room Service 24 hours

All Seasons Cafe

Breakfast 6 a.m. - 11 a.m. Breakfast Buffet 6 a.m. - 11 a.m. Lunch/Dinner 11 a.m. - midnight

Big Bar

Open daily from 11 a.m. - 2 a.m.

J'S Express

Open daily from 6 a.m. - 2 p.m.

Knuckles Sports Bar

Open daily from 5 p.m. - midnight

Skyway Restaurant

Open daily from 7 a.m. - 11 a.m.

Stetson's Chop House and Bar

Open daily from 5:30 p.m. to 10 p.m.

"The hotel reserves the right to modify the above hours without notice, based on overall occupancy of the hotel and group meal patterns. If special circumstances need to be considered, please discuss with your Convention Services Manager."


The following items are available on request from Housekeeping:

A turndown service is available upon request. The suggested housekeeping gratuity is $1.50 per room per night.

We have also determined that the Hyatt offers small "cube" refrigerators for a one-time charge of $25. -hazel


A full service Glatt Kosher Kitchen and Pastry Shop is on-premise and available for catering events of over fifty people for in-house and off-premise activities. Should an attendee require a Kosher meal for a particular event, we will be happy to accommodate the request. A minimum 24-hour notice is requested.

Laundry and Valet Services

Hyatt Regency Chicago offers a full service laundry and dry cleaning operation on-premise. Laundry turned in by 9 a.m. will be returned the same day by 5 p.m. Laundry bags and price lists are included in each guest room closet.

Liquor Laws

Illinois law prohibits the sale, purchase and distribution of alcoholic beverages to anyone under 21 years of age. The law prohibits persons under the age of 21 from purchasing, possessing, consuming and accepting a gift of alcoholic beverages, except under the direct supervision and approval of the parents in the privacy of a home, or during a religious ceremony.

To prevent sales and/or service of alcoholic beverages to individuals under the age of 21, the licensee, agent or employee has the right to refuse to sell or serve alcoholic beverages to anyone who is unable to produce adequate written proof of identity and age. Adequate proof of age and identity of an individual in Illinois is a document issued by a federal, state, county or municipal government including, but not limited to, a driver's license, a selective service card or an Armed Services identification card.

It is unlawful for any person under 21 years of age to show or present false or fraudulent written identification or use identification other than his or her own to order, purchase, attempt to purchase, receive or service alcoholic beverages.

Lost and Found

When an article is found in the hotel, it is turned into the Lost and Found Department and kept there for 30 days. If the item is unclaimed after 30 days, it is returned to the person who located the item.

The Lost and Found Department is available for inquiries Monday through Friday, from 8:30 a.m. to 4:30 p.m. After 4:30 p.m., the Hotel Assistant Manager is available to assist you. The Hotel Assistant Manager's office is open 24 hours daily. Guests are responsible for all shipping charges to return any claimed articles.

Medical Facilities

In the event of an emergency, our Security Department can be reached at extension 2000 or through the hotel operator (0).

If a guest requires emergency medical assistance, they will be transported by the Chicago Fire Department Paramedics to Northwestern Memorial Hospital, which is the nearest emergency medical facility to the hotel.

Northwestern Memorial Hospital
333 East Superior Street
(312) 908-2000

For dental emergencies, contact One Illinois Dental Associates 312-938-3999.

Mini Bar/In-Room Bar

Each guest room is equipped with a mini-bar for your convenience. The bar contains miniature bottles of liquor, beer, soda, wine and snacks.

Mini-bars are restocked on a daily basis and charged to your account upon consumption. If you need to have products completely removed from the bar, there is a $100.00 removal charge. If you need assistance or have additional questions, please call the Servibar Department at extension 6552.


The hotel has valet parking located in the lower level of each tower. The height clearance is 6'8".

Perfect Stay Program

At Hyatt Regency Chicago, our professional staff is committed to you, our guest. Our Perfect Stay Program is designed to handle your requests and address any concerns. Guests may make a request by dialing extension 44 on the guest room phone. A Perfect Stay Ambassador will be happy to assist you. All requests will be responded to within 15 minutes.

Regency Caterers

Regency Caterers is Hyatt Regency Chicago's full-service, off-premise catering operation. Named "one of the top caterers in Chicago" by Special Events Magazine, Regency Caterers is able to provide your organization with customized catering and personalized service at some of the most exciting and attractive venues in the city of Chicago. Please call 312-616-6800 for menus and location recommendations.

Rollaway Policy

Please be aware that Hyatt Regency Chicago's policy limits the placement of rollaway beds into guest rooms as follows:

Under certain circumstances, one rollaway is allowed in rooms with two double beds. This decision is determined by hotel management. Please contact your Convention Services or Catering Manager for more information.

Two rollaways are allowed in rooms with king-sized beds.

Two rollaways are allowed in parlors.

Based on the fact that the size of the rooms do not allow space for additional beds, guest requests for rollaways exceeding the above guidelines will be declined.

Shipping and Receiving

The hotel's shipping address is:

Hyatt Regency Chicago
151 E. Wacker Drive
Chicago, Illinois 60601
Phone: 312-565-1234
Fax: 312-565-2966

The Package Room is open daily from 7:00 a.m. to 7:00 p.m. for delivery and shipping of guest and convention packages.

Handling fees are as follows:

The handling fee for all outgoing packages is $7.00 per package. The charge(s) may be posted to a guest room charge or master account.

All packages must contain a label with the following information:

The hotel is not liable for the safe or timely arrival of packages sent to the hotel by or for any group. The hotel accepts no liability for lost, stolen or damaged goods.

The hotel will not accept cash on delivery (C.O.D.) shipments. Please note, storage is extremely limited. Upon arrival, please contact our Package Room at extension 6525 or your Convention Services or Catering Manager to arrange for delivery.

Delivery of Federal Express, Airborne and UPS packages occurs daily at approximately 10:00 a.m. Packages are picked up daily at 5:00 p.m.

The Business Center also offers services for shipment of packages. For more information or to make shipping arrangements, contact your Convention Services or Catering Manager.

For convention or exposition shipments, contact the Exhibit Hall Manager at 312-565-1234, extension 4880 for scheduling purposes. All exhibit materials or products must be shipped to your service contractor. Hyatt Regency Chicago will not accept direct exhibit shipments of any kind. Hyatt Regency Chicago's preferred exhibit service is HES Enterprises. Please contact your Convention Services or Catering Manager for more information.

Swimming Pool

Hyatt Regency Chicago offers two options for swimming:

Lakeshore Athletic Club at Illinois Center: The Lakeshore Athletic Club is adjacent to the hotel at 211 N. Stetson St. Guests are able to swim in the Athletic Club pool, however, the Club has specific restrictions regarding children in the pool. All under children under eighteen must be accompanied by an adult.


The following are required taxes that will be applied to your billing. These rates are non-negotiable.

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