Hyatt Regency Chicago
Your Attention Please: If you found this page using a search engine,
you're probably in the wrong place and should go to the
official Hyatt Regency Chicago home page [www].
You can't make any reservations from here, or even reach any
Hyatt employee at all.
This page has information compiled by and intended for members of
Chicon 2000, the
58th World Science Fiction Convention.
The Hyatt has Sold Out.
Our headquarters hotel, the Hyatt Regency Chicago, has hosted two
Worldcons and is enthusiastically waiting to welcome a third. And with 2000
sleeping rooms and 210,000 square feet of function rooms and exhibit halls, you
never have to go out into the sun or rain unless you want to. The Hyatt Regency Chicago recently completed a multi-million dollar renovation of the rooms and elevators in the hotel.
Hyatt Regency Chicago
151 E. Wacker Drive, Chicago IL 60601
sales fax: 312-565-2966
- Room Rates: $102 plus tax (single through quad)
Parking: $30/night (50% discount for Chicon members staying at hotel)
Rates do not include hotel taxes, which total 14.9%
Do not call the hotels to make reservations.
You should also note Important Hotel Information
about booking rooms.
For suites in the Hyatt,
write to email@example.com.
Chicon Activities in this hotel
Here is some basic information about our main hotel: The Hyatt Regency
- Located at 151 E. Wacker Drive, Chicago IL 60601
- 2,019 Guest Rooms, 36 stories, two towers
- over 175 Suites
- 4 large to extra-large, divisible, ballrooms totalling over 60,000
- Exhibition hall with over 140,000 square feet and 8 docking bays.
- 43 meeting rooms
- no-smoking rooms/floors
- Video check-out
- Oversized baths
- Parking for over 2,500 cars
- Voice Mail in every guest room
- 4 Restaurants: All Seasons Café (American/casual), Stetson's (steak/fish),
Knuckles (sports bar), Skyway (breakfast only)
- Business Center
- Adjacent to the Magnificent Mile, on the Chicago River, very near Lake
Michigan, walk to the Chicago Loop, shopping, entertainment, museums, and
- Bus transportation, door to door, to both
Midway Airport (currently $20
round trip) and
O'Hare Airport (currently $28 round
- Part of the 83 acre indoor Illinois Center complex, featuring 150
stores and services, including 43 restaurants and connections to our two
other hotels the
Swissôtel and the
- A very helpful staff that is both pleased and excited to have us!!!
- We have been here before, and they want us back. They know what we
need, and they are willing to give it to us.
Other Hyatt Regency Chicago pages
Some excerpts from the Hyatt Regency Chicago Information Guide
The Business Center is conveniently located on the concourse level of
Columbus Plaza in the East Tower of the hotel. The following services are
Please contact the Business Center for current pricing information,
Copy services/specialty paper/large volume/color copies
- Internet access
- Computer rentals (CD ROM, laptop, etc.)
- On-site computers and software for use
- Secretarial services
- Facsimile services
- Office equipment rentals
- Shipping services/supplies
- Federal Express
- Messenger service
- Digital pagers
- Cellular phones
- Notary public
Hyatt Regency Chicago's check-in time is 3:00 p.m. Room assignments prior
to that time are based on availability.
Check-out time is 12:00 noon. Several options are available when
Video check-out: This option is available on the guest room television.
Simply follow the on-screen instruction and pick up a receipt at the Gold
Express check-out: The guest receives a passport on arrival, simply fills
out the back and drops it in the box at the Front Desk upon departure. A
receipt will be sent via mail.
*123 check-out: Dial *123 on the in-room telephone and follow the
instructions on the voicemail system.
Charges will be assessed to guests who check out before their scheduled
day of departure or check out after 12:00 noon.
Our concierge staff serves as a liaison between guests and our hotel.
They provide internal public relations and overall guest service. They are
capable of assisting with everything from dinner reservations, to
providing referrals for baby-sitting services, arranging local tours,
placing a local or long distance floral order and providing directions.
Please do not hesitate to stop by the concierge desk. It is located in
the East Tower on Level 2, or call extension 7745.
The number to call for emergencies is 2000. This may be called from any
house phone in the hotel.
Photo Hut, a convenient one-hour photo center, is located in One Illinois
Center. Photo Hut offers a wide variety of services, including developing,
enlargements and reprints. If you have any questions, please call
Monday through Friday 8:00 a.m. - 6:00 p.m.
[Note: we don't know about their Labor Day hours. -hazel]
Saturday - Closed
We currently recommend Kehoe Designs, 222 W. Ontario, (312) 664-6474.
Please contact the Concierge Department for further suggestions.
Hours of Operation
The following is a list of department hours of operation for your
Concierge 6:30 a.m. - 10:00 p.m.
Laundry 7:00 a.m. - 6:00 p.m.
Room Reservations 7:30 a.m. - 5:30 p.m. (M-F)
Room Service 24 hours
All Seasons Cafe
Breakfast 6 a.m. - 11 a.m.
Breakfast Buffet 6 a.m. - 11 a.m.
Lunch/Dinner 11 a.m. - midnight
Open daily from 11 a.m. - 2 a.m.
Open daily from 6 a.m. - 2 p.m.
Knuckles Sports Bar
Open daily from 5 p.m. - midnight
Open daily from 7 a.m. - 11 a.m.
Stetson's Chop House and Bar
Open daily from 5:30 p.m. to 10 p.m.
"The hotel reserves the right to modify the above hours without notice,
based on overall occupancy of the hotel and group meal patterns. If
special circumstances need to be considered, please discuss with your
Convention Services Manager."
The following items are available on request from Housekeeping:
- Rollaway Beds (charge of $20)
- Emergency Toiletry Kits
A turndown service is available upon request. The suggested housekeeping
gratuity is $1.50 per room per night.
We have also determined that the Hyatt offers small "cube"
refrigerators for a one-time charge of $25. -hazel
A full service Glatt Kosher Kitchen and Pastry Shop is on-premise and
available for catering events of over fifty people for in-house and
off-premise activities. Should an attendee require a Kosher meal for a
particular event, we will be happy to accommodate the request. A minimum
24-hour notice is requested.
Laundry and Valet Services
Hyatt Regency Chicago offers a full service laundry and dry cleaning
operation on-premise. Laundry turned in by 9 a.m. will be returned the
day by 5 p.m. Laundry bags and price lists are included in each guest room
Illinois law prohibits the sale, purchase and distribution of alcoholic
beverages to anyone under 21 years of age. The law prohibits persons under
the age of 21 from purchasing, possessing, consuming and accepting a gift
of alcoholic beverages, except under the direct supervision and approval
the parents in the privacy of a home, or during a religious ceremony.
To prevent sales and/or service of alcoholic beverages to individuals
the age of 21, the licensee, agent or employee has the right to refuse to
sell or serve alcoholic beverages to anyone who is unable to produce
adequate written proof of identity and age. Adequate proof of age and
identity of an individual in Illinois is a document issued by a federal,
state, county or municipal government including, but not limited to, a
driver's license, a selective service card or an Armed Services
It is unlawful for any person under 21 years of age to show or present
false or fraudulent written identification or use identification other
his or her own to order, purchase, attempt to purchase, receive or service
Lost and Found
When an article is found in the hotel, it is turned into the Lost and
Department and kept there for 30 days. If the item is unclaimed after 30
days, it is returned to the person who located the item.
The Lost and Found Department is available for inquiries Monday through
Friday, from 8:30 a.m. to 4:30 p.m. After 4:30 p.m., the Hotel Assistant
Manager is available to assist you. The Hotel Assistant Manager's office
open 24 hours daily. Guests are responsible for all shipping charges to
return any claimed articles.
In the event of an emergency, our Security Department can be reached at
extension 2000 or through the hotel operator (0).
If a guest requires emergency medical assistance, they will be transported
by the Chicago Fire Department Paramedics to Northwestern Memorial
Hospital, which is the nearest emergency medical facility to the hotel.
Northwestern Memorial Hospital
333 East Superior Street
For dental emergencies, contact One Illinois Dental Associates
Mini Bar/In-Room Bar
Each guest room is equipped with a mini-bar for your convenience. The bar
contains miniature bottles of liquor, beer, soda, wine and snacks.
Mini-bars are restocked on a daily basis and charged to your account upon
consumption. If you need to have products completely removed from the bar,
there is a $100.00 removal charge. If you need assistance or have
additional questions, please call the Servibar Department at extension
The hotel has valet parking located in the lower level of each tower. The
height clearance is 6'8".
Perfect Stay Program
At Hyatt Regency Chicago, our professional staff is committed to you,
guest. Our Perfect Stay Program is designed to handle your requests and
address any concerns. Guests may make a request by dialing extension 44 on
the guest room phone. A Perfect Stay Ambassador will be happy to assist
you. All requests will be responded to within 15 minutes.
Regency Caterers is Hyatt Regency Chicago's full-service, off-premise
catering operation. Named "one of the top caterers in Chicago" by Special
Events Magazine, Regency Caterers is able to provide your organization
customized catering and personalized service at some of the most exciting
and attractive venues in the city of Chicago. Please call 312-616-6800
for menus and location recommendations.
Please be aware that Hyatt Regency Chicago's policy limits the placement
rollaway beds into guest rooms as follows:
Under certain circumstances, one rollaway is allowed in rooms with two
double beds. This decision is determined by hotel management. Please
contact your Convention Services or Catering Manager for more
Two rollaways are allowed in rooms with king-sized beds.
Two rollaways are allowed in parlors.
Based on the fact that the size of the rooms do not allow space for
additional beds, guest requests for rollaways exceeding the above
guidelines will be declined.
Shipping and Receiving
The hotel's shipping address is:
Hyatt Regency Chicago
151 E. Wacker Drive
Chicago, Illinois 60601
The Package Room is open daily from 7:00 a.m. to 7:00 p.m. for delivery
shipping of guest and convention packages.
Handling fees are as follows:
- $5.00 for packages weighing 1 to 10 lbs.
- $10.00 for packages weighing 10 to 20 lbs.
- $20.00 for packages weighing 20 to 50 lbs.
- $50.00 for packages weighing 50 to 200 lbs.
- $200.00 for a skid or pallet of packages
The handling fee for all outgoing packages is $7.00 per package. The
charge(s) may be posted to a guest room charge or master account.
All packages must contain a label with the following information:
- Return address
- Name of group/convention
- Name of person who will claim the package
- Date of person's arrival
- Date meeting is to be held and location in hotel
- Group contact (Convention Service or Catering Manager)
The hotel is not liable for the safe or timely arrival of packages sent
the hotel by or for any group. The hotel accepts no liability for lost,
stolen or damaged goods.
The hotel will not accept cash on delivery (C.O.D.) shipments. Please
storage is extremely limited. Upon arrival, please contact our Package
at extension 6525 or your Convention Services or Catering Manager to
arrange for delivery.
Delivery of Federal Express, Airborne and UPS packages occurs daily at
approximately 10:00 a.m. Packages are picked up daily at 5:00 p.m.
The Business Center also offers services for shipment of packages. For
information or to make shipping arrangements, contact your Convention
Services or Catering Manager.
For convention or exposition shipments, contact the Exhibit Hall Manager
312-565-1234, extension 4880 for scheduling purposes. All exhibit
materials or products must be shipped to your service contractor. Hyatt
Regency Chicago will not accept direct exhibit shipments of any kind.
Regency Chicago's preferred exhibit service is HES Enterprises. Please
contact your Convention Services or Catering Manager for more
Hyatt Regency Chicago offers two options for swimming:
Lakeshore Athletic Club at Illinois Center: The Lakeshore Athletic Club
is adjacent to the hotel at 211 N. Stetson St. Guests are able to swim in
the Athletic Club pool, however, the Club has specific restrictions
regarding children in the pool. All under children under eighteen must be
accompanied by an adult.
The following are required taxes that will be applied to your billing.
These rates are non-negotiable.
- 9.75% State and city tax applied to all services (food, beverage,
but not on gratuity).
- 14.9% Room tax (9.75% state and city tax and 5.15% occupancy tax).
Occupancy tax is not subject to tax exemption.
- 17% Gratuity charge for all food and beverage planned functions held
in non-sleeping rooms (banquet & meeting rooms) and for off-premise
- 16% Gratuity charge for all food and beverage planned functions held
in sleeping rooms/suites.
- 3% Meeting room rental tax.
- 3% Soft drink tax applied to all non-alcoholic bottled products. (In
addition to 9.75% tax).
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